Shipping policy
Shipping Policy
Shipping Policy
Thank you for shopping with Sunseng Parts. We specialize in replacement parts and accessories for mini lathes, milling machines, and compatible machine tools.
Shipping Destinations
We ship to many countries and regions worldwide. Available shipping methods and shipping charges are calculated based on the destination, package weight, and selected shipping service.
If your country or region is not available at checkout, please contact us before placing an order.
Shipping Charges
Shipping charges are calculated separately from the product price and are shown during checkout.
The amount paid to Sunseng Parts includes:
Product price + shipping fee
Import duties, customs fees, VAT, GST, brokerage fees, and other local taxes are not included in the product price or shipping charge unless otherwise stated.
Estimated Delivery Time
Depending on the destination and shipping method selected, estimated transit times are generally:
Express Shipping: approximately 7–14 days
Postal Shipping: approximately 20–40 days
Special Line Shipping: approximately 15–60 days
These are estimated transit times and are not guaranteed delivery dates.
Actual delivery time may vary due to customs clearance, local postal services, remote-area delivery, weather, carrier delays, public holidays, or other circumstances outside our control.
Customs Duties and Taxes
International orders may be subject to import duties, VAT, GST, customs clearance fees, brokerage fees, or other taxes imposed by the destination country or region.
These charges are not collected by Sunseng Parts.
The buyer is responsible for paying any applicable import duties, taxes, or customs-related charges directly to the relevant customs authority, carrier, or local service provider.
We recommend checking your local import regulations before placing an order.
Order Tracking
Tracking information will be provided when available after the order has been shipped.
You can check your shipment through our Track Order page using your order number or tracking number.
Please allow some time after shipment for tracking information to become active in the carrier's system.
Shipping Address
Customers are responsible for providing a complete and accurate shipping address.
Please carefully check your:
Recipient name
Street address
City
State or province
Postal code
Country
Telephone number
If you notice an error in your shipping address, please contact us as soon as possible.
Once an order has been handed over to the carrier, we may not be able to change the delivery address.
Shipping Delays
International shipments may occasionally experience delays during transportation or customs clearance.
A delay in tracking updates does not necessarily mean that the package has been lost.
If your tracking information has not updated for an extended period, please contact us and provide your order number.
Damaged or Missing Packages
If your order arrives visibly damaged, please take clear photos of:
The outer packaging
The shipping label
The damaged product
All contents received
Then contact us as soon as possible so we can review the situation.
If you believe a shipment has been lost in transit, please contact us with your order number and tracking number so we can assist with an investigation.
Contact Us
If you have any questions about shipping, delivery, or tracking, please contact us through our Contact Us page.
Sunseng Parts