Terms of service
Terms of Service
1. Overview
This website is operated by SUNSENG PARTS.
Throughout the site, the terms “we,” “us,” and “our” refer to SUNSENG PARTS.
SUNSENG PARTS provides this website, including all information, tools, products, and services available through this site, subject to your acceptance of these Terms of Service.
By visiting our website and/or purchasing a product from us, you agree to be bound by these Terms of Service, together with our Privacy Policy, Shipping Policy, Return & Refund Policy, and any other policies referenced on this website.
If you do not agree with these terms, please do not use this website or place an order.
2. Online Store Terms
By using this website, you confirm that you are legally permitted to enter into transactions under the laws applicable to you.
You may not use our products or services for any unlawful or unauthorized purpose.
You must not transmit viruses, malicious code, or any other harmful material through this website.
A violation of these Terms may result in suspension or termination of your access to our services.
3. Products and Services
SUNSENG PARTS specializes in replacement parts and accessories for mini lathes, milling machines, and compatible machine tools.
We make reasonable efforts to describe our products accurately, including:
- Product specifications
- Dimensions
- Part numbers
- Compatible machine models
- Materials
- Product images
However, product appearance, color, markings, packaging, or minor manufacturing details may vary between production batches without affecting the intended function of the product.
We reserve the right to modify or discontinue products without prior notice.
4. Product Compatibility
Machine-tool parts may fit multiple machine models, but compatibility can vary depending on:
- Machine model
- Machine version
- Production year
- Part number
- Dimensions
- Original component specifications
- Previous modifications to the machine
Customers are responsible for reviewing product descriptions, dimensions, specifications, and compatibility information before ordering.
If you are unsure whether a product fits your machine, please contact us before placing an order.
Whenever possible, provide:
- Machine model
- Part number
- Relevant dimensions
- Photos of the original part when requested
We will make reasonable efforts to help identify a suitable replacement part, but customers remain responsible for providing accurate machine and part information.
5. Prices
All product prices displayed on our website are subject to change without notice.
Prices shown do not include shipping charges unless specifically stated.
The total amount charged by SUNSENG PARTS generally consists of:
Product price + shipping fee
Applicable shipping charges are shown during checkout based on the destination, package weight, and available shipping method.
6. Shipping Charges
Shipping fees are charged separately from the product price unless otherwise stated.
Available shipping methods may vary depending on destination, package weight, product type, and carrier availability.
Estimated delivery times are provided for reference only and are not guaranteed.
Current shipping options and estimated delivery times are described in our Shipping Policy.
Delays may occur due to:
- Customs clearance
- Carrier delays
- Weather
- Public holidays
- Remote-area delivery
- Transportation disruptions
- Other circumstances outside our reasonable control
7. Import Duties, VAT, GST, and Taxes
Import duties, VAT, GST, customs clearance fees, brokerage fees, and other taxes imposed by the destination country or region are not included in the product price or shipping charge unless specifically stated at checkout.
These charges are normally the responsibility of the buyer.
The buyer may be required to pay such charges directly to:
- Customs authorities
- Shipping carriers
- Postal operators
- Local service providers
SUNSENG PARTS does not control these charges and cannot predict their amount.
Customers are responsible for checking local import regulations before placing an order.
8. Orders
We reserve the right to accept, refuse, limit, or cancel an order where reasonably necessary.
This may include situations involving:
- Incorrect pricing
- Incorrect product information
- Suspected fraud
- Payment problems
- Inventory errors
- Shipping restrictions
- Export or import restrictions
- Technical errors
If we cancel an order after payment has been received, the applicable amount will be refunded to the original payment method.
9. Payment
Payments are processed through the payment methods available at checkout, including PayPal where available.
Customers are responsible for providing accurate billing and payment information.
We are not responsible for delays caused by payment providers, banks, card issuers, or payment verification procedures.
10. Order Information and Shipping Address
Customers are responsible for providing complete and accurate information when placing an order, including:
- Recipient name
- Shipping address
- Postal code
- Telephone number
- Email address
- Country or region
Please contact us as soon as possible if you discover an error in your order information.
Once an order has been shipped, we may not be able to change the delivery address or other shipment details.
Additional costs caused by an incorrect or incomplete address provided by the customer may be the customer’s responsibility.
11. Returns and Refunds
Returns and refunds are governed by our Return & Refund Policy.
For ordinary returns, including situations where the buyer:
- Orders the wrong product
- Selects the wrong machine model
- Changes their mind
- No longer needs the item
- Provides incorrect compatibility information
the buyer is responsible for all return shipping costs unless the return is due to an error on our part.
Original shipping charges are generally non-refundable for buyer-initiated returns.
Please review our Return & Refund Policy before returning any product.
12. Damaged, Defective, or Incorrect Items
If you receive a damaged, defective, or incorrect item, please contact us as soon as possible.
We may request:
- Order number
- Product photos
- Packaging photos
- Shipping label photos
- Measurements
- Additional information
Do not return the item before receiving return instructions from us.
If the issue is confirmed to be due to an error on our part, an eligible manufacturing defect, or covered shipping damage, we will provide an appropriate solution.
13. Product Installation and Use
Many of our products are replacement parts intended for machinery.
Customers are responsible for ensuring that products are installed and used correctly.
Where appropriate, installation should be performed by a person with suitable technical knowledge and experience.
SUNSENG PARTS is not responsible for damage resulting from:
- Incorrect installation
- Improper use
- Unauthorized modification
- Incorrect electrical connections
- Use outside the product’s intended purpose
- Failure to follow appropriate machine safety procedures
Always disconnect power and follow applicable safety procedures before installing, removing, or servicing machine components.
14. Accuracy of Website Information
We make reasonable efforts to keep website information accurate and current.
However, occasional errors may occur in:
- Product descriptions
- Pricing
- Availability
- Specifications
- Images
- Compatibility information
We reserve the right to correct errors or update information without prior notice.
If an error materially affects an order you have already placed, we will contact you where appropriate.
15. Intellectual Property
Unless otherwise stated, the website content, including text, graphics, logos, product descriptions, page layouts, and original images, is owned by or licensed to SUNSENG PARTS.
You may not copy, reproduce, republish, distribute, or commercially exploit website content without permission, except where permitted by applicable law.
Third-party trademarks and brand names remain the property of their respective owners.
References to compatible machine brands or model numbers are used for identification and compatibility purposes only and do not necessarily indicate affiliation, sponsorship, or endorsement.
16. Third-Party Services
Our website may use third-party services, including payment processors, shipping carriers, tracking providers, analytics services, and other applications.
These third parties may operate under their own terms and privacy policies.
We are not responsible for the operation, availability, or content of third-party websites or services outside our control.
17. Prohibited Uses
You may not use this website:
- For unlawful purposes
- To violate applicable laws or regulations
- To infringe intellectual property rights
- To transmit malicious software
- To attempt unauthorized access to the website or related systems
- To submit false or misleading information
- To interfere with website security or operation
- To conduct fraudulent transactions
We reserve the right to restrict access where misuse is reasonably suspected.
18. Limitation of Liability
To the extent permitted by applicable law, SUNSENG PARTS will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or products.
Nothing in these Terms excludes or limits any rights or liabilities that cannot legally be excluded or limited under applicable law.
19. Force Majeure
SUNSENG PARTS is not responsible for delays or failure to perform obligations caused by events outside our reasonable control, including but not limited to:
- Natural disasters
- Severe weather
- War or civil unrest
- Government restrictions
- Customs delays
- Carrier disruptions
- Labor disputes
- Epidemics or public health emergencies
- Transportation interruptions
- Power or internet outages
20. Changes to These Terms
We may update these Terms of Service from time to time.
Changes will be posted on this page.
Your continued use of the website after updated terms are published constitutes acceptance of the revised terms, subject to applicable law.
21. Applicable Law
These Terms are subject to applicable laws and regulations.
Nothing in these Terms is intended to remove or restrict consumer rights that cannot legally be excluded.
Where mandatory consumer protection laws apply, those laws will take precedence over any conflicting provision in these Terms.
22. Contact Information
Questions about these Terms of Service can be submitted through our Contact Us page.
When contacting us about an order or product compatibility, please provide your order number, machine model, and part number whenever applicable.
SUNSENG PARTS